Help Centre
Answers to the questions people actually ask, plus a bit of advice for getting the most out of HiveSpace.
Popular questions
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Helpful advice
Short, practical tips — not requirements.
For guests
Getting the best price
- Check different days — many venues price Mondays and Fridays lower than midweek.
- Book early on popular days — on venues with demand-based pricing, the rate can climb as the day fills up, so early bookers get closer to the “when quiet” rate.
- Look for a community rate — if you're a member of a community with a venue deal, it shows automatically at checkout once you're signed in.
- Compare the struck-through price — it shows what you're saving against the empty-room rate, not an inflated “was” price.
- Meeting rooms are priced by the hour — booking only the time you need can cost less than blocking out a full day.
For community managers
Making a community thrive
- Set up a member rate early — even a modest venue discount gives people a concrete reason to join and stay.
- Post in your channels regularly — a community that goes quiet for weeks reads as inactive, even if membership is growing.
- Encourage members to opt into public listing — a roster of blank rows feels less alive than one with real faces, and it's each member's choice, not yours to force.
- Run at least one event a month — community-organised events reach the public Events page automatically, which brings new members in.
- Hand out admin rights deliberately — give them to people who'll actually use them, and keep removing members as a last resort with a clear reason attached.
For community managers
Running a good event
- Give it a clear duration — the “starts X, ends Y, N hours” summary is what people scan before deciding to attend.
- Pick the kind honestly — a Workshop or Class promises hands-on time, a Talk & panel promises listening, a Social & networking event promises mingling — it sets attendee expectations.
- Confirm registrations promptly — attendees can only message each other once they're confirmed, and a slow approval queue kills that.
- Let it appear on the public Events page — unless there's a real reason to keep it private, wider reach costs you nothing.
- Follow up afterwards — attendee messaging stays open, so a short thank-you or a next-event nudge is easy to send.
For venues
Listing a venue that sells
- Add a real photo to every desk zone and room — a space with no photo is hidden from search entirely, not just less appealing.
- Price every space you want to sell — an active price above zero is required before anything shows up; a missing or zero price hides it too.
- Vary your price by day if you have quiet days — a lower Monday rate fills seats that would otherwise sit empty.
- Keep your dashboard's “incomplete” list at zero — it names exactly what's stopping each space from being bookable.
- Consider a community rate — offering a discount to one active community can fill a specific room reliably, in exchange for guaranteed use.
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